"Please send us your questions to our info@quegrilling.com web site and we will respond to your questions and post them online in our FA QUE's."


1) What are the ingredients in QUE charcoal?

A:  QUE charcoal is 100% natural, made from coconut shells (Not husks) and a minor amount of food-grade starch to bind the charcoal together and allow it to be made into briquettes. Unlike many other charcoals, QUE charcoal has no chemicals, fillers or other materials added to the product

2) Q: How is QUE charcoal made?

A:  QUE charcoal is made from the coconut shells left over when coconuts are harvested for the coconut milk, oil & meat.  The coconut shells are cooked at a high temperature in an oxygen depleted environment to create the charcoal, as is done with the manufacture of any charcoal.  This coconut charcoal is ground-up into small pieces and 100% food-grade starch and pure water is added to allow the coconut charcoal to stick together, allowing them to be made into 3" long briquettes. These briquettes are then dried in an oven for an estimated 12 hours to take the moisture content in the briquettes down to about 8%.  The briquettes are then placed into the QUE kraft paper bags you see at our QUE retail partner locations.

3) Q: Does QUE have any odour or add any flavour to the food being babeque'd?

A:  No.  QUE does not smell like coconuts nor will it provide a coconut flavouring to your foods. QUE does provide the fantastic traditional BBQ flavouring you expect when BBQ'ing. It has the same pleasant charcoal aroma as any regular charcoal

4) Q: Does QUE require any special starting instructions? How does QUE charcoal start?

A:  QUE charcoal is started like any other charcoal using any one of several methods to provide an ignition source including:  wood chips, wood starters, BISON Airlighter or starter fluid (Not preferred since QUE has no chemicals in it).  QUE charcoal will start like any other charcoal once the coals get started.


1) What type of wood is QUE Lump made out of?

A:  QUE lump is made from 100% natural quebracho blanco, white oak hardwood.  Also known as the "axe-breaker" due to its hardness & density, QUE lump burns hotter, longer & cleaner than most other lump charcoals.  QUE lump does not pop or spark.  We also screen out all dust and charcoal pieces < 2 inches at the time of bagging so you get more usable product in each & every bag (Some competitive products can have up to 30% of waste in a bag)

2) Q: Where does QUE Lump come from?

A:  QUE lump comes from the pampas of Paraguay, where we use reclaimed wood to make our charcoal.  We purchase trees removed for hydro right of ways, roads and ranches that would otherwise be left to rot or be burned onsite.  By reclaiming this wood we do not have to cut down trees.  We bag QUE lump in Paraguay & ship it to Canada & the US.

3) Q: How big are the pieces of charcoal?

A:  We only use pieces between 5 inches and 2 inches at the time of bagging.  We have found that pieces that are too large do not start well of burn well.  Pieces that are too s,mall turn into dust and are not useful. During transport and handling some pieces breaj into smaller pieces but most of the charcoal remains larger than 1 inch with little waste

4) Q: Does QUE Lump Oak pop or spark?

A:  No.  the density of the hardwood determines whether charcoal pops or sparks.  Oak is a very hard wood and therefore does not pop or spark.